Refund policy

Made to order: every GH Jewells piece is made especially for you after you order. Because of this, we don't offer refunds. Please check sizing and details before ordering. We're happy to help you choose; just message us first.

Exchanges: if your piece isn't quite right, you can exchange it for a different size or color of the same product. Contact us within 7 days of delivery at vazgenmartirosov03@gmail.com with your order number. The piece must be unworn and in its original condition. Shipping costs for an exchange, both sending the piece back to us and sending the new one to you, are paid by the customer.

Damaged or faulty pieces: if your piece arrives damaged or has a manufacturing defect, contact us within 14 days of delivery at vazgenmartirosov03@gmail.com with your order number and photos, and we'll repair or replace it.

Your rights: this policy does not affect your statutory rights under the consumer law of your country.